Erin Snow
SHOP

Return and Exchange policy FAQ

Frequently asked questions about returns, refunds, and exchanges.

How do I return?

What items are returnable? 

What items are non-refundable? 

 The following items cannot be returned:

The item I received is damaged!

If the purchased product is faulty, reach out to us within 7 days of the delivered date.

Can the items be exchanged?

We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, and your original item received back at our warehouse, the replaced item will be shipped to you. If you need an exchange sooner we recommend placing a new order and requesting a return with a refund on your original order.

What are the refund options?

The following refund options are supported:

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund will be processed within 5 - 7 working days after the item(s) are received back at our warehouse.

My question is not addressed...

If you have any queries regarding return or refund, reach out to us.