Return and Exchange policy FAQ

Frequently asked questions about returns, refunds, and exchanges.

How do I return?

Visit our returns center
Enter your order number (found on your order confirmation email, typically begins with "WEB") and email address to start
Follow the instructions and select the items you want to return
Once your request is approved, you will get a confirmation email with shipping guidelines

What items are returnable?

Within 30 days from the date of purchase (items purchased during private sale can be exchanged or returned for store credit within 7 days of receipt of order).
In unused and resellable condition
In the original packaging with all the tags intact

What items are non-refundable?

The following items cannot be returned:

Gift cards
Discounted items purchased on sale or in private sale using a discount code

The item I received is damaged!

If the purchased product is faulty, reach out to us within 7 days of the delivered date.

Can the items be exchanged?

We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, and your original item received back at our warehouse, the replaced item will be shipped to you. If you need an exchange sooner we recommend placing a new order and requesting a return with a refund on your original order.

What are the refund options?

The following refund options are supported:

Refund to the original payment method
Refund to store credit (if applicable)

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund will be processed within 5 - 7 working days after the item(s) are received back at our warehouse.

My question is not addressed...

If you have any queries regarding return or refund, reach out to us.

Returns Center